Pinnacle Partners Inc

Continual Improvement System
Pinnacle Partners East, LLC 3530 Talahi Drive Knoxville 37919 Knoxville,
Phone: (865) 310-2973

Continual Improvement System

Listen to Frony’s Podcast on Deming’s Site Here

What Really Matters?

  1. 1
    PeopleAll employees are...

    • Treated with respect and dignity.
    • Given the opportunity and support to contribute to the business.
    • Held to high expectations in their work.
    • Considered a part of the team that assures business success.

  2. 2
    ProcessesThe processes that make up the “value chain”

    • Are the foundation of the business.
    • Must operate predictably or the foundation crumbles – quality declines, cost increases.
    • Must meet requirements for the business to succeed.

  3. 3
    Customers and Suppliers Without them where would you be?

    • A relationship based on trust and constant improvement.
    • Long-term relationships yield better quality and lower costs.
    • Regular communication is critical to resolving tough problems.
    • Work together to innovate and delight each other.

  4. 4
    Building Knowledge, Asking QuestionsWithout questions, how do we learn?…

    • Knowledge requires theory and practice.

    • Best efforts will not substitute for knowledge. W Edwards Deming
    • Today’s knowledge is not sufficient to solve tomorrow’s problems.

  5. 5
    Leadership: At all levels of the business, leadersShare a vision for the future…

    • Putting the success of the business first.

    • Acknowledge the contributions by everyone in the organization.
    • Realize the importance of sharing business details about success and failures

Clients

Motorolla
Nasa
Pelco
Rosewood
Client
Emerson
Ford
Telstro
GD
American Fidelity
Harris
PPG
Corning
IBM
Dow
Lagoven
Pan Pacific
Holley
Anchor Glass
Social Security
Hamilton
Harley
Client 3
Client 2
Client 1

Communication is Key to Problem Solving

Process Improvement Specialist

Statistical Process Control for Managers