To Whom It May Concern,
It has been my pleasure to have known Dr. Sophronia Ward professionally for over 20 years. In addition to a comprehensive mastery of statistical problem-solving tools and techniques, Dr. Ward presents and trains others in these methods in a way that is easy to understand; especially to those who are new to these tools. Dr. Ward communicates and teaches from a practical perspective, which allows individuals to easily understand and apply these skills within their daily job functions. That ability to effectively apply the proper tools directly to specific problems within the work environment is what drives resolution of the root cause of the issue.
By seeking a genuine understanding of the business and its customers, Dr. Ward translates her knowledge and skills in ways that are helpful for her clients as they work to understand the specific process behaviors that drive value for their business. By starting with the customer value that is being generated, Dr. Ward walks the value creation process and maps the flow of value creation using either process maps or value stream maps. As potential process problems are identified, Dr. Ward’s unique ability to ask the right questions and probe the available data helps facilitate the quick discovery of the root causes of those process issues and the subsequent validation of their corrective actions. By guiding and coaching project leaders and team members, Dr. Ward helps solidify in those employees the problem-solving skills which they can utilize daily in their current functional roles within the organization. With regular follow-up and an availability for guidance through difficult steps in the improvement process, employees gain confidence in their own abilities to consistently apply these skills.