Client Success Stories

I want to give Pinnacle heartfelt thanks for the incredible support you have given to the Eastern OSB mills. We have reduced our operating costs across the region for the first six months of the year by well over $2.5 million and are on track to net a total savings of well over $5 million by year end!

The benefit of our work with Pinnacle has resulted in productivity gains of 30% for one team over the last two years. It has contributed significantly to reducing our customer returns by 40%, company-wide, over the last eight months. Underlying these wins is a system that enables Klockner to have continuous improvement.

I have experienced substantial business unit performance improvement as a direct result of Pinnacle leadership work. Pinnacle helped us to get those barriers that can hold back our progress identified and resolved. I saw people perform beyond even their best days due to the removal of years worth of "baggage."

Pinnacle made me see what is at stake with the Plant of the Future. I have had a lot of problems with this vision and after attending the Pinnacle session, a lot was cleared up in my mind for me and my Business Committee. I also noticed what a change we have all made in the relationship between Union Leadership and the management team.

Trust me, this meeting had people who had not communicated for the past 20 years, talking to each other!

It has dramatically changed my life at work and at home. I have had employees who have worked in the same department for years and never talked to each other, because of some disagreement in the past. These people are now talking and cooperating with each other and working in a high performance mode, all due to Pinnacle.

Your pertinent and practical examples are very beneficial to ensure that the tools presented are not just "text book" material. Your focus on CEDAC and SMED in a value-added manufacturing environment has already shown appreciable improvements in our operation. Our associates are very excited about future possibilities and their involvement.

I have been involved with the various projects centering around our quality improvement efforts for more than five years. During that time, we have worked with trainers, consultants and leadership experts. I must say that our relationship with Pinnacle over the past nine months has produced more tangible results and progress than all previous efforts combined.

This work had a profound effect in improving cooperation and produced effective results throughout the organization.